The Lead, AI Enablement Office is responsible for translating TSS’s AI strategy into measurable business outcomes. The role owns AI portfolio prioritization, funding alignment, adoption, and benefits realization across Finance, HR, Procurement, Security, and IT, while orchestrating execution across AI Governance, AI Delivery Factory, IT Platform, and Business Tribes.

About the Role

Telenor Shared Services (TSS) is on a journey to become an AI‑native shared services organization by 2028. The AI Enablement Office is a central function established to ensure AI investments convert into real, scalable business value.

The Lead, AI Enablement Office plays a pivotal role in driving this transformation by ensuring AI initiatives are strategically aligned, properly funded, widely adopted, and deliver tangible, tracked benefits.

This role does not focus on hands‑on AI development. Instead, it provides portfolio‑level ownership, orchestration, and value assurance across the AI ecosystem.

Key Responsibilities

AI Strategy Execution & Portfolio Ownership

• Translate AI ambition and roadmaps into a prioritized, outcome‑driven AI portfolio

• Own portfolio prioritization, sequencing, and funding allocation

• Ensure alignment with Telenor 4.0 and functional transformation priorities

Adoption, Change & Business Value

• Define and drive AI adoption playbooks across TSS and Business Units

• Partner with business owners on process redesign, operating model changes, and role impacts

• Own benefits tracking and value realization, ensuring outcomes are measurable and reported

Cross‑Functional Orchestration

Act as the primary interface between:

• AI Governance Office (risk, controls, Safe‑to‑Ship approvals)

• AI Delivery Factory (build, test, release)

• Setup of IT Platform & Operations (AI platform, SLOs, access)

• Business Tribes and Functions (use case ownership and adoption)

Funding, Capacity & Capability Building

• Shape AI business cases and investment proposals

• Identify capability gaps and support hiring and upskilling initiatives

• Leverage near‑shore teams, partners, and shared services to scale execution

Stakeholder Management & Communication

• Provide executive‑level visibility on AI progress, risks, and value realization

• Support leadership forums and SteerCo discussions with clear, outcome‑focused insights

• Act as an ambassador for AI‑native ways of working across TSS

Required Qualifications

Education

• Bachelor’s or Master’s degree in Technology, Business, Engineering, or related field

Experience

• 10+ years of experience in digital transformation, IT, or business transformation roles

• 3-5 years of experience in data governance and data analytics

• Proven experience managing portfolio‑level initiatives (AI, data, automation, or platforms)

• Strong background in operating model design, change management, and value realization

• Experience working with senior leadership and executive governance forums

Skills & Competencies

• Strong understanding of AI / GenAI value chains and adoption challenges

• AI & Intelligence: Agentic RAG Architecture, Real-time Classifications etc.

• Good understanding on Governance & Compliance related to AI

• Experience Data Architecture, Google Cloud Platform (BigQuery, Vertex AI) among others

• Ability to operate at strategic, tactical, and execution levels

• Excellent stakeholder management and influencing skills

• Comfortable working in complex, matrix organizations

• Basic security authorization is required

Practical Information

• Curious and want to know more about the position? Please contact Acting CEO, Kathrine Heiersjø, mob. +47 412 10 400 or VP, Head of Enterprise IT, Gaurav Kapadia, mob. +47 909 69 524

• Application deadline: 10th March 2026. 

• The position could be located at Fornebu (Oslo). Some travel must be expected, primarily within the Nordic region.  

• Background checks through Semac will be conducted on relevant candidates.

Telenor Shared Services (TSS) is Telenor Group’s Business Support organization, delivering secure, efficient and business-critical systems, services and support to Telenor entities and employees across the globe. Our core offerings span Finance & Procurement, HR, and Enterprise IT, and are powered by over 500 highly skilled professionals located in the Nordics, Pakistan, and Portugal.

By leveraging automation, AI, cross-unit collaboration, and new technologies, we enable simplification, reliability, and high user satisfaction. Our mission is to empower Telenor Group as a whole to focus on its core business, while we deliver the backbone of operational excellence.